Still need help? Contact us.
Have any questions?
- Online 24/7 using QuickPay
- Online 24/7 if you sign up for paperless billing via email with eDocuments (not available for Palisades homeowner’s policies)
- By phone 24/7 using our automated phone system
When contacting Plymouth Rock about a claim, please be ready to provide your name and address, names and addresses of any witnesses or injured parties, general loss information, and your Plymouth Rock policy number (if available). If you don’t have all of this information, do not wait to report the loss. Please report the claim with the information you have. The claim can be updated later once the information becomes available.
A police report is helpful in assisting with the reporting of a loss, but it is not mandatory. However, you may be required by law to report your accident to authorities. An accident can be reported with minimal information and a police report can be obtained later in the process.
Are you a New York driver? New York State Vehicle and Traffic Law mandates that all involved drivers are required to file a Report of Motor Vehicle Accident (MV-104) with the DMV no more than 10 days after the accident if the accident involves $1,001 or more in property damage to any one person is injured or killed.
A chipped, cracked, or broken windshield or window is potentially dangerous, and should be repaired or replaced right away.
If you purchased comprehensive coverage, Plymouth Rock’s GLASSCARE® program will repair or replace any glass damage to your car. Just call 844-346-1226. We’ll help you schedule an appointment at a high-quality glass shop or arrange to have a mobile repair van come to you.
If your home appears to be unsafe, leave the premises immediately.
Never touch an electrical component while standing in water. If you can do so safely, turn off the electricity if there is standing water in your home.
Report downed power lines or gas leaks to your utility company.
Protect your property from further damage. This may include boarding up openings and salvaging undamaged items. In an emergency, your insurance provider can send out a contractor to help secure your home.
When you enroll in Manage My Policy, you can print evidence of insurance immediately.(Not available for all lines of business.) You can also download our Plymouth Rock Assurance app on your smartphone for access to your mobile ID card at any time! This app is available in your app store.
Need insurance info? Check out our easy guide to all things insurance. First, choose a product below.
Auto
Home
Motorcycle
- Obtain an ID Card
- View Policy documents
- View Payment history
- Make a payment
- Report a new claim
- Check the status of an existing claim
- Find a repair shop
Yes. Plymouth Rock’s Manage My Policy is designed to make your life easier by letting you manage your policy when and where you want. When you enroll in Manage My Policy, you can pay your bill, track your claim, and view important policy information, right from your phone, tablet or your personal computer.
Not yet enrolled in Manage My Policy? It’s easy! Sign up today.
Being stranded on the road can be scary. At Plymouth Rock Assurance, we’re there for you when you need us most. We’ll take the worry out of a flat tire, dead battery or being locked out of your vehicle. Through our First Class Roadside Assistance, we’re there for you any time of the day or night, anywhere in the United States, for any car on your policy. If you’re a Teachers’ Insurance customer call 888-676-5449 for assistance today; if you’re a Plymouth Rock customer with roadside assistance call 855-513-5174.
Roadside assistance is available to all Teachers’ Insurance customers by calling 888-676-5449 and all Plymouth Rock customers who have purchased Towing and Labor coverage and/or the applicable Assurance Package should call 855-513-5174 for roadside assistance.
Requests for reimbursement may be sent to us by either email, fax or mail. Please be sure to include your full name, policy number and a copy of your roadside assistance receipt (invoice or bill from towing company, etc).
Email: [email protected]
Fax: 800-517-0538
Mail: Plymouth Rock, Att: Towing Claims, PO Box 920, Lincroft NJ 07738
Auto, motorcycle or umbrella insurance
I purchased my policy directly through Plymouth Rock, online, or through a Prudential Financial Professional:
Chat with a Plymouth Rock auto team member by texting "Care" to 22022* or call 800-437-5556
I purchased my policy through an Independent Agent:
Chat with a Plymouth Rock auto team member by texting "Service" to 22022* or call 833-511-ROCK (7625)
Chat with a Plymouth Rock claims team member by texting "Claims" to 22022* or call 833-511-ROCK (7625)
Homeowners insurance
Chat with a Plymouth Rock home team member by texting "Home" to 22022* or call 844-208-1935
*Message frequency will vary. Message and data rates may apply.
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