Plymouth Rock Assurance General Terms and Conditions
Your use of this web site is governed by and subject to these Terms and Conditions. BY USING THE SERVICES MADE AVAILABLE ON THIS WEB SITE YOU ARE INDICATING YOUR AGREEMENT TO BE BOUND BY ALL OF THESE TERMS AND CONDITIONS.
Your use of the Online Services portion of this web site is also subject to the Online Services Terms and Conditions appearing below. The term “Terms and Conditions” as used herein includes both the General Terms and Conditions and the Online Services Terms and Conditions.
If you register to have any information delivered to you electronically, then at the time of registration you will also be asked to read and consent to our Terms and Conditions for Electronic Delivery of Documents, which appear in a separate document.
These Terms and Conditions apply to the Plymouth Rock Group of Companies and any companies that are managed by a member of the Plymouth Rock Group of Companies. “The Plymouth Rock Group of Companies” is a brand name used by a group of separate companies that write and manage property and casualty insurance in multiple states under a variety of marketing and brand names. “Plymouth Rock Assurance” is a brand name used by some of these companies.
The Plymouth Rock Group of Companies and the companies managed by them include: The Plymouth Rock Company Incorporated, Plymouth Rock Assurance Corporation, Mt. Washington Assurance Corporation, Plymouth Rock Home Assurance Corporation, Bunker Hill Insurance Company, Bunker Hill Insurance Casualty Company, Bunker Hill Preferred Insurance Company, Bunker Hill Property Insurance Company, Pilgrim Insurance Company, Pilgrim Risk Management, LLC, Plymouth Rock Management Company of New Jersey, Palisades Safety Insurance Agency, Inc., Palisades Safety and Insurance Association, Palisades Insurance Company, Palisades Property and Casualty Insurance Company, High Point Preferred Insurance Company, High Point Safety and Insurance Company, High Point Property and Casualty Insurance Company, High Point Brokerage Company, Inc., Twin Lights Insurance Company, Rider Insurance Company, Teachers Auto Insurance Company of New Jersey, Plymouth Rock Assurance Corporation of New York and Plymouth Rock Assurance Preferred Corporation, which also acts as administrative servicer for the New York business of 21st Century Advantage Insurance Company, and 21st Century North America Insurance Company (collectively or individually, the “Company”). Each of these separate companies is financially responsible only for its own insurance products. Actual coverage is subject to the language of the policies as issued by each separate company.
This web site presents information and content that is owned or licensed by the Company. When used in these Terms and Conditions, “we”, “our” and “us” mean the Company.
Changes
The content on this web site and these Terms and Conditions, are subject to change or updating by the Company at any time without prior notice. The changes may include superseding terms and conditions or specific notices. YOU SHOULD REVIEW THESE TERMS AND CONDITIONS FROM TIME TO TIME TO BE AWARE OF ANY CHANGES THAT ARE MADE. YOUR CONTINUING USE OF THIS WEB SITE CONSTITUTES YOUR ACCEPTANCE OF ANY CHANGE OR UPDATE, ALL OF WHICH SHALL BECOME CONTROLLING WHEN POSTED.
These Plymouth Rock Assurance Terms and Conditions were last amended on October 22, 2019.
Use of Site By Non-U.S. Persons
The Company makes no claims that the content on this web site is appropriate or may be downloaded outside of the United States. Access to the content may not be legal by certain persons or in certain countries. If you access the site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
Privacy Policy
Your personally identifiable information that we may collect is subject to our Privacy Policy, which is incorporated into these Plymouth Rock Assurance Terms and Conditions by reference.
Reporting of Claims on this Site
If you have an active auto insurance policy issued by the Company you may report an auto insurance claim on this web site only by using our designated loss reporting tool. Under any other circumstances, in order to file a valid report of a claim, you must call us.
Financial Decisions
As with all financial matters, you should exercise great care in using the information provided on this web site or available through links from this web site. Nothing on this web site should be construed as rendering tax, legal, investment, or accounting advice.
Ownership and Use of Content
All of the information and content on this web site, including but not limited to all text, graphics, software applications, video and audio files, and photos (“Content”) is owned, copyrighted, or licensed by the Company and/or its affiliated companies, and is protected by worldwide copyright laws and treaty provisions, unless otherwise indicated. The Company’s logos, all other service marks, and the names of the various products and services described within are service marks of the Company or its affiliates. You may make and use printouts of the Content for your personal, non-commercial use only, provided that the printouts retain all copyright, trademark and other proprietary notices. The use of the Content on any other web site or in a networked computer environment for any purpose, or any other republication or redistribution of the Content, including, without limitation, framing the Content within another web site, is expressly prohibited without the prior written permission of the Company.
Hyperlinks
From time to time, as a convenience for you, we may provide links to third party web sites, or permit third parties to link to this web site. Links to or from a third party site, whether provided by the Company or not, do not imply any affiliation between the Company and the site owner, or an endorsement, approval, or verification by the Company of any content available on such third party sites. We do not periodically review these third party sites and we are not responsible or liable for the accuracy or completeness of the content on any such third party sites. By providing access to other web sites, the Company is not recommending the purchase or sale of products or services provided by the sponsoring organization of any linked site. Subject to the terms of applicable service or other agreements, we will remove any link from this web site upon request from the owner of the linked site.
When you click on any of those third party links, you may leave this website. Any personal information you submit on the resulting website will not be collected or controlled by us, and will be subject to the privacy policy of the resulting website. Please review the privacy policy of the resulting website for more information on their privacy practices.
No Warranty
WE WILL MAKE REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP TO DATE CONTENT ON THIS WEB SITE. HOWEVER, THE CONTENT ON THIS WEB SITE (INCLUDING ANY GRAPHICS) AND ANY MATERIALS MADE AVAILABLE THROUGH THIS WEB SITE ARE SUBJECT TO APPLICABLE STATUTES AND REGULATIONS, AND ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY MAKES NO WARRANTY THAT (I) THE OPERATION OF THIS WEB SITE WILL MEET THE USER’S REQUIREMENTS; (II) ACCESS TO THIS WEB SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR FREE OF ERRORS; (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS WEB SITE WILL BE ACCURATE OR RELIABLE; OR (IV) DEFECTS WILL BE CORRECTED. YOU (AND NOT THE COMPANY) ASSUME THE ENTIRE COST OF ALL SERVICING, REPAIR, OR CORRECTION THAT MAY BE NECESSARY FOR YOUR COMPUTER EQUIPMENT AND SOFTWARE AS A RESULT OF ANY VIRUSES, ERRORS OR OTHER PROBLEMS YOU MAY HAVE AS A RESULT OF VISITING THIS WEB SITE.
THE COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE CONTENT ON THIS WEB SITE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. THE CONTENT ON THIS WEB SITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. THIS CONTENT COULD BECOME INACCURATE AS A RESULT OF DEVELOPMENTS OCCURRING AFTER PUBLICATION. THE COMPANY UNDERTAKES NO OBLIGATION TO KEEP ANY SUCH INFORMATION CURRENT. THE COMPANY ENDEAVORS TO MAINTAIN THIS WEB SITE AND ITS OPERATION, BUT IS NOT, AND CANNOT BE, RESPONSIBLE FOR THE RESULTS OF ANY DEFECTS THAT MAY EXIST IN THIS WEB SITE OR ITS OPERATION.
TO THE EXTENT, IF ANY, THAT THE LAW DOES NOT PERMIT THE DISCLAIMER OF WARRANTIES, ALL CONTENT ACCESSIBLE ON THIS WEB SITE, OR ANY OTHER WEB SITE TO WHICH WE LINK, AND ALL OPERATIONS ON THIS WEB SITE ARE WARRANTED ONLY TO THE MINIMUM AMOUNT LEGALLY REQUIRED.
No Liability
IN USING THIS WEB SITE, YOU SPECIFICALLY AGREE THAT YOU WILL NOT HOLD THE COMPANY LIABLE TO YOU OR ANY PARTY FOR ANY DAMAGES OR INJURY OR LOSS, INCLUDING ANY DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, THAT MAY RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE (OR ANY OTHER LINKED WEB SITE), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION AVAILABLE ON THIS WEB SITE (OR ANY OTHER LINKED WEB SITE). THE COMPANY SHALL NOT BE LIABLE EVEN IF THE COMPANY OR ANY AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE INCLUDE BUT ARE NOT LIMITED TO DAMAGES OR INJURY CAUSED BY ERROR, OMISSION, INTERRUPTION, DEFECT, FAILURE OF PERFORMANCE, DELAY IN OPERATION OR TRANSMISSION, LINE FAILURE, COMPUTER VIRUS OR OTHER HARMFUL COMPONENT.
Governing Law
These Plymouth Rock Assurance Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the Commonwealth of Massachusetts , without giving effect to conflict of law principles thereof. Persons who access this web site do so on their own initiative, and are responsible for compliance with applicable local laws and regulations.
Choice of Forum
The Company and you: (a) hereby irrevocably submit to the jurisdiction of the federal and state courts in Boston, Massachusetts and (b) hereby waive to the extent not prohibited by applicable law, and agree not to assert, by way of motion, as a defense or otherwise any claim that (i) the Company or you is not subject personally to the jurisdiction of the above-named courts, (ii) any action, suit or proceeding may not be brought or maintained in one of the above-named courts, (iii) any such action should be dismissed on grounds of forum non conveniens, should be transferred to any court other than one of the above-named courts or should be stayed by virtue of the pendency of any other action, suit or proceeding in any court other than one of the above-named courts, or (iv) this Agreement or the subject matter hereof may not be enforced in or by any of the above-named courts. The Company and you each hereby consents to service of process in any such action in any manner permitted by the laws of the Commonwealth of Massachusetts, agrees that service of process by registered or certified mail, return receipt requested is reasonably calculated to give actual notice and waives and agrees not to assert by way of motion, as a defense of or otherwise, in any such action any claim that service of process made in accordance with this Section hereof does not constitute good and sufficient service of process. The provisions of this Section shall not restrict the ability of any Party to enforce in any court of competent jurisdiction any judgment obtained from any federal or state court in Boston, Massachusetts.
Severability
Should any provision of these General Terms and Conditions be held invalid, unlawful or for any reason unenforceable, then the invalid, unlawful or unenforceable provision shall be severable from the remaining provisions. Such invalid, unlawful or unenforceable provision shall not affect the validity or enforceability of the remaining provisions.
Entire Agreement
These Plymouth Rock Assurance Terms and Conditions constitute the entire agreement between the Company and you and it supersedes all prior agreements, whether written or oral between the Company and you, relating to this web site.
Online Services Terms and Conditions
Your use of the Online Services portion of this web site is also subject to the following Online Services Terms and Conditions:
User Name and Password
In order to take advantage of the online services contained on this web site you may be asked to select a user name and password. YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE SECURITY AND CONFIDENTIALITY OF YOUR USER NAME AND PASSWORD. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. The Company may deny access or block any transaction made under your password without prior notice if we believe your password is being used by someone other than you, or if any unauthorized access to your personal information has occurred or may occur, or for any other reason, but we are under no obligation to do so.
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES OF ANY KIND THAT MAY ARISE AS A RESULT OF SOMEONE ELSE USING YOUR PASSWORD OR ACCOUNT, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. HOWEVER, YOU MAY BE HELD LIABLE FOR ANY LOSSES INCURRED BY US OR ANOTHER PARTY DUE TO SOMEONE ELSE USING YOUR ACCOUNT OR PASSWORD.
Security
While we provide certain internet security technologies and use other reasonable precautions to protect confidential information and provide suitable security, we do not guarantee or warrant that information transmitted through the internet is secure, or that such transmissions will be free from delay, interruption, interception or error. Finally you acknowledge and agree that you will not transmit any material that contains viruses or any other computer code, files or programs that might interrupt, limit or interfere with the functionality of any computer software, hardware, database or file, or communications equipment that is owned, leased or used by the Company.
Goods and Services Provided by Third Party Merchants
We will not be liable for any loss or damage incurred as a result of any interaction between you and a merchant, or a merchant’s products or services, accessible through this web site. All matters, including but not limited to the delivery of goods and services, returns, and warranties are solely and strictly between you and the third party merchant. You acknowledge that we do not endorse or warrant any third party merchants, merchant offers, or goods and services that are purchased or accessible through this web site from third party merchants. Any savings advertised through this web site vary by merchant. Certain limitations, restrictions and exclusions may apply to any such offers. We reserve the right to modify or discontinue any offers by third party merchants at any time without notice to you and we shall not be liable to you or any third party should we exercise our right to do so. We make no warranty regarding any goods or services purchased or obtained from third party merchants through this web site or any transactions with any third party merchants.
Submission of Content on this Web Site
To the extent, if any, that this web site allows users to submit “Content” (as defined above under “Ownership and Use of Content”) to the web site, you explicitly agree that you shall not: (a) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, or give rise to civil or criminal liability; (b) impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you; or (c) provide or use this web site and any Content or service in any commercial manner.
By providing any Content to our web site: (a) you agree to grant to us a worldwide, royalty-free, perpetual, non-exclusive right and license (including any moral rights or other necessary rights) to use, display, reproduce, modify, adapt, publish, distribute, perform, promote, archive, translate, and to create derivative works and compilations, in whole or in part in any form, media, or technology known or later developed; (b) you warrant and represent that you have all legal, moral, and other rights that may be necessary to grant us with the foregoing license; and (c) you acknowledge and agree that we shall have the right (but not obligation), in our sole discretion, to refuse to publish or to remove or block access to any Content you provide at any time and for any reason, with or without notice.
How to Disable Cookies
Cookies are bits of information stored on your computer’s internet browser – usually by default. They store settings and information for web pages you’ve visited. You can disable cookies, if you’d like. Some people choose to do this for privacy reasons or to simply free up some space on your machine. Here’s how to do it on several browsers.
For Chrome (Desktop)
1. Click the Chrome menu in the upper right-hand corner of your browser window (it looks like three vertical periods).
2. Click “Settings.”
3. Click the “Advanced” or “Show Advanced Settings” option.
4. Click “Content” or “Site” settings. You’ll find it in the “privacy and security” section.
5. Click “Cookies.”
6. Click “Allow sites to save and read cookie data” option. It may also say “Block sites from setting any data” in older versions of the browser.
7. Click the “Block third-party cookies” option.
8. Click “Remove all” to delete cookies stored on your computer.
For Safari (iOS)
1. Tap “Settings” (it’s the gray, gear-like app). Note: It’s not possible to turn off cookies in Chrome for iOS because of restrictions on third-party browers by the platform manufacturer. You’ll need to either use Safari or use Incognito Mode in Chrome.
2. Tap “Safari.”
3. Tap “Block Cookies.” You’ll find it under “Privacy and Security.”
4. Tap “Always Block.” You’re all set.
For Chrome (Android)
1. Tap the menu button in Chrome.
2. Tap “Settings.”
3. Tap “Site Settings.”
4. Tap “Cookies.”
5. Tap the slide to turn off cookies. It’s that easy.
For Firefox
1. Click the Firefox menu (like most, it’s in the upper right).
2. Click “Options.”
3. Click “Privacy.” (It’s a menu tab.)
4. Click the “Firefox will” drop down menu. You can find this in the “History” section.
5. Click “Use custom settings for history.”
6. Click “Accept Cookies from Sites.” All done!
For Microsoft Edge
1. Click the menu button.
2. Click on “Settings.”
3. Click on “View advanced Settings.”
4. Click on the “Cookies” menu.
5. Click on the “Block all cookies” option. That’s all you need to do.
For Internet Explorer
1. Click the “Tools” menu (it looks like a little gear).
2. Click on “Internet Options.”
3. Click on the “Privacy” tab.
4. Click “Advanced.”
5. Click “Block” for 1st party and 3rd party cookies.
6. Select the “Always allow session cookies” option.
7. Click “OK” to save the changes you just made.
For Safari (Desktop)
1. Open your browser menu. (You’ll find it in the menu bar when a Safari window is open).
2. Click “Preferences,” then “Privacy.”
3. Select the “Always Block” option. That’s it!
A Few Things to Know About Cookies
• If you choose to disable cookies, you won’t stay logged in on sites that you visit a lot.
• You can easily disable cookies on a temporary basis. Simply use the “Private” or “Incognito Mode” on your browser. No cookies will be saved during that session.
• Cookies are how the majority of websites store your information. If you shut them down, you might not be able to sign in to some services. Some people prefer to simply delete their cookies on a regular basis, rather than turning them off completely.
Electronic Claim Payments
We offer electronic transfer and Zelle® for claim payments. These services are built on Wells Fargo services. Wells Fargo is not responsible for any services or options offered by us. By choosing electronic transfer or Zelle® claim payment services, you disclaim any and all liability that Wells Fargo may have, and waive and release any and all actual or potential claims, actions, suits or proceedings (each a “Wells Fargo Claim”) you then or thereafter may have against Wells Fargo in connection with those claim payment services (regardless of the nature or basis of such Wells Fargo Claim or whether such Wells Fargo Claim is based on contract, tort or other theory or basis), and agree that you will not assert, prosecute or maintain any Wells Fargo Claim against Wells Fargo relating to those claim payment services.
Do Not Call Policy
Plymouth Rock Assurance respects the wishes of individuals who do not wish to receive marketing telephone calls (which for purposes of this policy include text messages). Plymouth Rock does not knowingly place marketing calls to numbers appearing on a state or federal Do Not Call list or to the number of a person who has requested not to receive telemarketing calls made by or on behalf of Plymouth Rock (unless permitted by applicable law or express written consent of the individual). All employees engaged in telephone solicitation are trained on the requirements of this Do Not Call Policy.
Consumers who request not to receive telemarketing calls from Plymouth Rock will be placed on the company’s Do Not Call list and will not be called during any future telemarketing campaign for any period required by applicable law. Any request to be placed on Plymouth Rock’s Do Not Call list will be processed within a reasonable amount of time, not to exceed 30 days (or any shorter period required by applicable law). If an individual’s telephone number changes, another request must be submitted to add the new number to Plymouth Rock’s internal Do Not Call list.
To be placed on Plymouth Rock’s internally maintained Do Not Call list, please send a request to [email protected] with your name and phone number.
Plymouth Rock reserves the right to revise this Do Not Call Policy.
