Pledge of Assurance
Pledge of Assurance
Plymouth Rock's Pledge of Assurance
Are you tired of being treated like just another policy number? Do you think you deserve a higher level of care and attention from your insurance company? We couldn’t agree more. At Plymouth Rock Assurance, this belief is at the heart of every aspect of our business — from delivering the right coverage at a competitive price, to hiring real local people who treat you right, to offering unique services designed to meet your unique needs.
We always strive to do the right thing. But we’re only human, after all, and we do occasionally make mistakes. So when this happens, we promise to do our best to honestly acknowledge and correct them. While other companies may make similar promises, we believe in going the extra mile. Our Pledge of Assurance means we’ll put our money where our mouth is. If we ever fall short of these superior standards — in our opinion or yours — we’ll make a $25 contribution to your choice of a select group of charities.
Customer Care
We pledge to treat you like an actual person, valuing your time and recognizing that the issues you are facing may be difficult. Whatever the reason for your call, we will treat you with courtesy and respect, and always be as helpful as possible.
- We will have a friendly, helpful person answer your call promptly during business hours.
- We will answer your questions and have your issue resolved as quickly and accurately as possible.
- If you do not get the information or help you need, we will provide a supervisor or manager for additional assistance.
- At the end of your call, we will clearly explain next steps and convey how we plan to keep you informed.
More Than Just Insurance
At Plymouth Rock we set the bar high. Achieving a level of professionalism and competence beyond what you’d expect means we have to do more.
- We will handle your claim in a professional and sensitive manner, helping to bring you peace of mind.
- We will perform physical damage appraisals within scheduled appointment times, and proceed with the settlement process without unreasonable delays on our part.
- We will guarantee all covered repairs by our approved providers for as long as you own your car.
- We will issue accurate policies and statements the first time.
- We will do what’s best for our customers, always making the extra effort to deliver extraordinary service.
Pledge of Assurance Charity Choices
Customers in New Jersey may select from the following:
- The American Heart Association
- Clean Ocean Action
- JDRF, Make-A-Wish® New Jersey
- Special Olympics New Jersey
- The NJ State Safety Council – Teen Driver Safety
Teachers’ Insurance Plan of NJ customers may choose from these options:
- Your favorite New Jersey School
- New Jersey SEEDS (Scholars, Educators, Excellence, Dedication, Success)
- Little Kids Rock (New Jersey)
- Keep Kids Alive, Drive 25
Customers in Massachusetts, Connecticut or New Hampshire may select from the following:
- The United Way
- Big Brothers Big Sisters
Customers in Pennsylvania and New York may choose from these charities:
- American Heart Association
- JDRF
- The United Way
- Make-A-Wish®
Our Pledge of Assurance isn’t merely the standard we set for ourselves. It’s our promise to be here when it matters most, giving you the care and service you deserve. If you feel that we’ve failed in meeting our Pledge, we encourage you to Contact Us. And if you’re happy with the exceptional service you received, we’d love to hear about that too.
