Privacy Policy

Your privacy is important to the Plymouth Rock Group of Companies. This notice describes our policies for collecting, protecting, and disclosing your nonpublic information. The Plymouth Rock Group of Companies is a trade name used by a group of separate companies that write and manage property and casualty insurance in multiple states under a variety of brand names and marks. Each underwriting and managed insurance company is a separate legal entity that is financially responsible only for its own insurance products. The companies within the Plymouth Rock Group of Companies utilizing this privacy policy include Plymouth Rock Assurance Corporation, Plymouth Rock Home Assurance Corporation, Bunker Hill Insurance Casualty Company, Bunker Hill Preferred Insurance Company, Bunker Hill Property Insurance Company, Bunker Hill Insurance Company, Pilgrim Insurance Company, Pilgrim Risk Management, LLC, Mt. Washington Assurance Corporation, Plymouth Rock Management Company of New Jersey, Palisades Safety Insurance Agency, Inc., Palisades Safety and Insurance Association, Palisades Insurance Company, Palisades Property and Casualty Insurance Company, High Point Preferred Insurance Company, High Point Safety and Insurance Company, High Point Property and Casualty Insurance Company, High Point Brokerage Company, Inc., Twin Lights Insurance Company, Teachers Auto Insurance Company of New Jersey, Rider Insurance Company, AtHome Insurance Company, Perks and More, LLC, Plymouth Rock Assurance Corporation of New York and Plymouth Rock Assurance Preferred Corporation.

Protecting Customer Information

The Plymouth Rock Group of Companies is committed to safeguarding your nonpublic information. ‘Nonpublic information’ is any personally identifiable information about you that is not publicly available. As described below, we limit access to your nonpublic information to those persons who need to know it to perform their jobs and to provide service to you, and as required or permitted by law. We maintain physical, electronic and procedural safeguards to protect such information from unauthorized use or disclosure.

You may have additional concerns about the privacy and security of information collected through our website or smartphone applications. We are committed to protecting the online privacy of visitors to our website and smartphone applications, and as noted above maintain a variety of measures to secure your nonpublic information. However, “perfect security” does not exist on the internet, and there is always some risk in transmitting information electronically. As we deem appropriate, we use security measures such as firewalls and encryption technology with the aim of safeguarding nonpublic information.

Our website and smartphone applications may contain links to other websites. We have no control over the privacy practices or content of any other websites we provide links to from our website or applications. You should check the applicable privacy policy and terms and conditions of the website sponsor when linking to other websites.

Former Customers

We protect information of our former customers in the same way as for our current customers.

Information We Collect

We collect and use information that we receive from your insurance application and through correspondence and any communication from you; information about your transactions with us; information that you provide to us on our website and smartphone applications; information from independent insurance agents or brokers; information that we receive from consumer reporting agencies; information from your website usage (or traffic); information from customer lists provided by other organizations and marketing data providers; information from governmental agencies and insurance-support organizations; information relating to insurance claims, which may include medical information; information from other third parties as permitted by law; and information that is publicly available from social media and other sources. This information enables us to underwrite policies, process claims, ensure proper billing, service accounts, protect against fraud and unauthorized transactions, and develop and sell our products. We also collect customer information from insurance agents who may use our website to access our Agent Web interface. Agent Web allows insurance agents to make changes to policies, make payments, and inquire about the status of customer accounts.

Children’s Information

Our services and websites, and smartphone applications are not intended for use by children under the age of 13. We do not knowingly collect personal information directly from children under the age of 13.

Information We Share

We share information that we collect only as required or permitted by law to industry regulators, law enforcement agencies or other governmental authorities, anti-fraud organizations, consumer reporting agencies, third parties who assist us in processing transactions and in providing services to us; companies within the Plymouth Rock Group of Companies; your insurance agent or broker (if applicable); third party financial institutions (such as insurance agents) with whom we have joint marketing agreements in order to market products and services that we and they offer; attorneys or other authorized persons in connection with matters in litigation, as required by subpoenas and court rules and orders; our attorneys, accountants, and auditors; and such other parties as are permitted or required by law. If you have purchased your policy through our service center, your policy may be assigned to an agent for servicing. If you have consented to receive text messages from us, your consent is not transferable to our licensed independent insurance agents for marketing or promotional purposes.

If you are a customer, we do not sell your nonpublic information without your consent. However, if you have requested an insurance quote from us, we may sell the information you provided us to one of our licensed independent insurance agents so that they may provide you with additional quotes from the companies they represent. As required by law, all agents participating in this program must sign a joint marketing agreement prohibiting the agents from using your nonpublic information for any other purpose unless you choose to purchase a policy from them and become their customer.

We may use your nonpublic information to respond to your inquiries, questions or comments if you access our website or if you send us an email with questions or comments. We may save your questions or comments or your e-mail address for future reference.

Information We Retain

We retain each category of nonpublic information, for legal, compliance, and business purposes. The length of time for which we will retain your nonpublic information varies depending on the purposes for which it is retained and is impacted by claims handling, litigation, business need, and regulatory compliance needs and applicable statutes of limitation.

AARP Program

Notwithstanding anything to the contrary in this Privacy Policy, if you participate in the AARP Automobile Insurance Program offered by Plymouth Rock Assurance Corporation in Massachusetts or the AARP Homeowners Insurance Program offered by Plymouth Rock Home Assurance Corporation in Massachusetts (collectively, the Program) or are a member of AARP seeking an insurance quote or other information through the Program, we will not intentionally sell, rent, license, or disclose to any third party outside of our group of companies, any email address or other nonpublic information about you collected through the Program or use such information for the benefit of any third party outside of our group of companies, except that we may share such information with our insurance agents in connection with the marketing, administering and servicing of the Program and we may share membership information regarding AARP members and certain aggregate data on a non-personally identified basis with AARP. We will not intentionally send you informational or promotional email messages due to your membership in or expressed interest in the Program unless you have affirmatively requested to receive such messages.

Cookies and Other Tracking Technologies

We use “cookies” to enhance your access to our website. A cookie is a small amount of data that is sent to your browser from a web server and stored on the hard drive of your computer or mobile communications device. Cookies do not store personal information about you, unless you knowingly provide it. Cookies can store non-personal information, such as what website pages or advertisements your browser has accessed. We use cookies to store information and personalize your experience with our website. For example, cookies allow our website to recognize you as a previous visitor, and thus save and remember any preferences that may have been set while you were previously browsing our website. You do have some control over cookies. Many browsers can be set to notify you when a cookie is being placed on your computer. Many browsers can be set to refuse to accept cookies, although this may affect your internet experience. You can erase cookies that are already on your computer. For more information about working with cookies, you should consult your user manual, FAQ, or “help” function of your specific browser and operating system software.
If you are a YUBI or Road Rewards user, please refer to that program’s terms and conditions for additional details regarding those programs.

In order to further personalize our websites for you, and to collect a limited set of information about you to help manage our online advertising and promotions, we or our third-party advertising providers may use “web beacons” (also known as “clear gifs” and “pixel tags”), in conjunction with cookies. Web beacons are small transparent graphic images that are often used by websites in connection with cookies. We may also use web beacons in email communications in order to understand the behavior of our customers. For more information about the use of this technology by us and our third-party advertising service providers, including how to opt out of these technologies, please visit http://www.networkadvertising.org/managing/opt_out.asp or http://www.d1.sc.omtrdc.net/optout.html. For information about disabling Cookies, please visit our Terms and Conditions at https://www.plymouthrock.com/internet-policy.

Website Analytics

We use Google Analytics, or other third-party service providers, to monitor and track our website and smartphone application traffic and collect usage data. The information gathered from the websites and applications is used to create reports about the use of our websites and smartphone applications and provide insights into our business and improve your experience when visiting our websites or smartphone applications. To learn more about Google Analytics, please visit: https://policies.google.com/technologies/partner-sites. To opt out of data collection by Google Analytics, please visit at: https://tools.google.com/dlpage/gaoptout.

Session Replay

We use session-replay technologies provided by third parties to record your interactions with our website and smartphone applications to help us diagnose problems and improve our website and other services. These technologies allow us to watch a playback of user sessions and capture activities such as clicks, mouse movements, scrolls, and keystrokes/key touches. These technologies do not capture or display sensitive personal information.

Connecticut and New Jersey Customers

If you are one of our Connecticut or New Jersey customers, then in accordance with the Connecticut and New Jersey Insurance Information and Privacy Protection Acts, C.G.S.A. Section 38a-975 et. seq. and N.J.S.A. 17:23A-1 et seq. respectively, you may access your recorded nonpublic information that we collected by submitting a written request. Connecticut customers should send their written requests to: Plymouth Rock Assurance Corporation, 695 Atlantic Avenue, Boston, MA 02111, Attn: General Counsel. New Jersey customers should send their written requests to: Plymouth Rock Management Company of New Jersey, 581 Main Street, Suite 400, Woodbridge, NJ 07095, Attn: General Counsel. In each case, the written request may ask us to take one or more of the following actions: (1) inform you of the nature and substance of your recorded nonpublic information that we have collected; (2) send you copies of such information by mail; (3) inform you of the identity, if recorded, of those persons to whom we have disclosed your nonpublic information within two years prior to your written request; or (4) correct, amend or delete any of your recorded nonpublic information. When submitting your written request, please state (1) the name of the company that issued a policy of insurance to you and (2) your policy number.

Changes to this Privacy Policy

The contents of this privacy policy are subject to change by the Plymouth Rock Group of Companies at any time. We will let you know of any changes by appropriate means, such as by posting the revised privacy policy on our website with a new ‘last updated’ date. Changes may include superseding statements or notices. YOU SHOULD REVIEW THIS POLICY FROM TIME TO TIME TO BE AWARE OF ANY CHANGES THAT ARE MADE. Your continuing use of our website and any of our products or services constitutes your acceptance of any changes to the Privacy Policy, all of which shall become controlling when posted. This privacy policy was last updated on May 22, 2024.

PRA 405 05/24